How can we help?

Help with a purchase

Email support@norliven.com with your order reference, the email address used at checkout and a short description of what you need. Your receipt contains the purchase details.

For delivery questions or an address correction, read Shipping. For a damaged item, a return or a refund request, read Returns and refunds.

Manage my account

Your subscription and payment account are managed through Whop. Sign in with the email address you used at checkout.

1. Open your Whop orders and select your Norliven membership.
2. Open the membership management options and choose cancellation.
3. Complete the confirmation steps, then check that the cancellation appears in your account.

Cancel before your next renewal date to stop the next recurring charge. Canceling a renewal does not automatically refund an order already paid for.

Your receipt shows the plan you selected. You can also review the current billing schedules in our purchase terms.

Opens your payment account in a new tab.

Account and payment help

If you cannot find a purchase, first check which email address received the receipt. Whop support can help locate the account, resolve sign in problems and investigate an unrecognized or duplicate payment.

For questions about the Norliven product itself, contact our team at support@norliven.com.

This opens Whop's Help Center in a new tab. Payment account support is provided by Whop.

Information to include

Your order reference, the email used at checkout and a brief explanation are usually the best place to start. For a damaged or incorrect item, include a clear photo of the package and what arrived. Do not send your full payment card details.