Returns and refunds.

Make a request

1. Find your Norliven receipt and order reference.
2. Email support@norliven.com with your request.
3. Include the order reference, email used at checkout and the reason for your request.

Tell us whether the product is unopened, opened, damaged or different from what you ordered. Clear photos of the item and packaging can help with a damaged or incorrect delivery.

Before sending anything back

Request return instructions first. The response will explain whether a return is needed, the appropriate address and any return shipping arrangements. Keep the product and packaging while the request is being reviewed.

Do not assume the address printed on the parcel is the return address. Use the instructions given for your order.

Reviewing a refund request

Requests are reviewed against the terms of the purchase and any applicable consumer rights. Sending a request does not itself confirm a refund. The response to your order request will explain the decision and any action needed.

If a refund is approved, it is processed through the payment provider to the original payment method. The time it takes to appear can depend on the payment provider and your bank.

Canceling a renewal

Canceling a subscription stops future renewals when completed before the next billing date. It does not automatically refund a previous order. Use Order help to manage the subscription, and submit a separate request for a purchase already charged.

Payment problems

For an unrecognized charge, duplicate payment or difficulty accessing your payment account, use the account support option on Order help.